Slow to react to the advancements of technology-assisted operational workflows, the banking and financial services market is behind in deploying improved web-based connectivity with advanced AI/ML analytics applications for customer engagement. Unwavering on this front, the monetary services providers are quickly transitioning their procedural criteria from direct human-human contact to deploying a more immersive online interaction for better customer experience. A recent survey by PricewaterhouseCooper suggests that most of these firms are switching to a current schema to deliver superior online experiences for customers in managing account portfolios and performing monetary transactions. As AI transformation can reign in cost savings to the tune of $447 billion by 2023, a large number (52 percentage) of executives are investing in the digital application spectrum, and an even bigger group (72 Percentage) believe that the change will be a significant advantage to boost business in the future.

With a solid foundation in designing, developing, and delivering financial services and information security solutions and services, WebComm Technology—a fintech company—assists banks through a full spectrum of digital transformation services and solutions. Founded by Glen Lien, a pioneer on state-of-the-art technology, WebComm delivers personalized applications driven by big data and AI analytics to enhance productivity, creativity, and profitability for financial enterprises. “We provide our clients with the flexibility of hybrid cloud and allow them to derive the best time-to-market strategies at any time, place, and method to seize market opportunities early,” elucidates Lien, Founder and General Manager at WebComm Technology.

The Gateway to Digital Transformation

With an ultimate goal to digitally transform the financial and banking services industry, WebComm empowers its clients to adopt internet and mobile banking applications into their daily workflows. “In the first part of a technology integration project, we collaborate with our customers to ensure the smooth transition of banking services from on-premises systems to the internet,” comments Lien. To give end-users a better experience utilizing these digitized platforms, WebComm has specifically built its UI/UX design team to ensure that all stakeholders are undeterred across omni-channel delivery experiences. “We promise to go through the digital transformation process hand-in-hand with our customers and offer a painless transition to optimized digital operations,” encapsulates Lien. With an arsenal of digital transformation solutions and services, WebComm also implements FIDO-certified identity service, big data-based data analytics, and AI into clients’ IT infrastructure to further promote business success.

“We provide our clients with the flexibility of hybrid cloud and allow them to derive the best time-to-market strategies at any time, place, and method to seize market opportunities early”

Like others, the financial industry is also susceptible and prone to cybersecurity attacks; WebComm builds the foundation for its solutions on cutting-edge security technologies to mitigate this very issue. WebComm has a deep understanding of eKYC standards such as FIDO and in monitoring internal application performance to make sure a client is compliant with the required laws and regulations. WebComm also provides data (Data Virtualization, Data Lakes, Data Governance) and AI services (AutoML, MLOps) for banks to understand their end-users better and provide personal and customized services. The Hybrid cloud design empowers clients to create high-quality microservices with open banking and open API options, allowing for the delivery of services that resonate with the evolution of new Fintech-enabled business agendas.